Frequently Asked
Questions about croyale

Creating a croyale account is straightforward. Click the croyale Login link in the navigation menu and follow the registration steps. You'll need to provide your full name, date of birth, email address, and a valid Philippine mobile number. After submitting your details, you'll receive a verification code via SMS to confirm your number. Once verified, your account is active and ready to use. Remember, you must be 21 years old or older to register — this is a strict PAGCOR requirement that croyale enforces without exception.

KYC stands for Know Your Customer — it's a mandatory identity verification process required by PAGCOR for all licensed online gaming platforms in the Philippines. croyale requires KYC to verify your identity, confirm you are 21 or older, and comply with anti-money laundering (AML) regulations. To complete KYC, you'll need to submit a clear photo of a valid government-issued ID (PhilSys, passport, driver's license, or UMID) and a selfie holding the ID. KYC is typically processed within 24–48 hours. You cannot make withdrawals until your KYC is approved.

Go to the croyale Login page and click "Forgot Password". Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact croyale support via live chat and our team will assist you in verifying your identity and regaining access to your account.

No. croyale strictly enforces a one account per player policy. Creating multiple accounts (also called "multi-accounting") is a violation of croyale's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve the issue before it affects your primary account.

croyale supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

All transactions are processed in Philippine Peso (PHP / ₱). croyale does not accept credit card deposits or any form of cryptocurrency — these are prohibited under current Philippine regulations.

GCash and PayMaya/Maya deposits are typically credited to your croyale account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours (Monday to Friday, 9AM–5PM). If your deposit hasn't appeared after 30 minutes for e-wallets or 4 hours for bank transfers, please contact croyale support with your transaction reference number and we'll investigate promptly.

To withdraw from croyale, go to your account dashboard and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya/Maya, or bank transfer), enter the amount in PHP, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. Processing times are typically 1–3 business days. Your KYC must be fully approved before any withdrawal can be processed.

Yes. croyale applies the following general limits (subject to change — always check your account dashboard for current limits):

• Minimum deposit: ₱100
• Maximum deposit: ₱500,000 per transaction
• Minimum withdrawal: ₱200
• Maximum withdrawal: ₱200,000 per day

Players who have set personal deposit limits through croyale's responsible gaming tools may have lower effective limits. Contact support if you need clarification on your specific account limits.

croyale offers a welcome bonus for new players who complete registration and make their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page inside your account dashboard after registration. Bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a certain number of times before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in wagers before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your croyale account for exact contribution rates.

Yes. All croyale bonuses have an expiry date, which is stated in the individual bonus terms. If you do not meet the wagering requirements within the specified period, the bonus and any associated winnings will be forfeited automatically. Expiry periods vary by promotion — typically between 7 and 30 days from the date the bonus is credited. You can check the status and expiry of any active bonus in the My Bonuses section of your croyale account dashboard.

croyale offers a wide selection of games designed for Filipino players, including:

• Slots — a large library of video slots with various themes, paylines, and bonus features
• Bingo — classic and themed bingo rooms with regular draws
• Fruit Shop — a popular fruit-themed slot game with simple mechanics and great payouts
• Beach Volleyball — a sports-themed game with exciting gameplay mechanics
• Live Casino — real-time table games with live dealers streamed in HD

New games are added regularly. Check the croyale Casino page for the latest additions.

Yes. All games on croyale use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly audited by independent third-party testing laboratories. Each game also displays its Return to Player (RTP) percentage, which tells you the theoretical long-term payout rate. croyale operates under PAGCOR's regulatory framework, which requires strict standards for game fairness and transparency.

Absolutely. croyale is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is responsive and works smoothly on Android and iOS devices. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection, you can enjoy the full croyale experience on your smartphone or tablet.

croyale uses 256-bit SSL encryption on all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data protection practices aligned with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Access to your account data is restricted to authorized personnel only, and all internal access is logged and audited. For full details, please review our Privacy Policy.

Yes. croyale strongly recommends enabling two-factor authentication (2FA) on your account. With 2FA active, every login attempt requires both your password and a one-time code sent to your registered mobile number. This significantly reduces the risk of unauthorized access even if your password is compromised. You can enable 2FA in the Security section of your croyale account settings.

If you notice any suspicious activity — such as unrecognized logins, unexpected transactions, or changes to your account details — take the following steps immediately:

• Change your croyale password right away
• Enable 2FA if it isn't already active
• Contact croyale support via live chat and report the issue
• Review your recent transaction history for any unauthorized withdrawals

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access while the issue is resolved.

croyale provides a full suite of responsible gaming tools accessible from your account dashboard:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — cap the amount you can lose in a given period
• Session time limits — set a maximum duration for each gaming session
• Reality checks — periodic pop-ups showing your session activity
• Cooling-off periods — temporary account suspension of 1, 7, or 30 days
• Self-exclusion — full account lock for 3 months, 6 months, 1 year, or permanently

For full details, visit our Responsible Gaming page.

The minimum age to play on croyale is 21 years old. This is the legal gambling age in the Philippines as set by PAGCOR. croyale enforces this strictly through age verification during registration and KYC. Any account found to belong to a person under 21 will be immediately closed and all funds returned. We do not make exceptions to this rule under any circumstances. Gambling is addictive. Know when to stop.

To self-exclude, log in to your croyale account, go to Account Settings > Responsible Gaming, and select Self-Exclusion. Choose your preferred exclusion period (3 months, 6 months, 1 year, or permanent) and confirm. Your account will be locked within 24 hours and all marketing communications will stop immediately. If you cannot access your account, contact croyale support directly and our team will process the self-exclusion manually. Self-exclusion periods cannot be shortened once activated. Gambling is addictive. Know when to stop.