Gambling should always be fun — a form of entertainment, not a source of stress or financial hardship. croyale is committed to giving every Filipino player the tools, information, and support they need to stay in control.
At croyale, we believe that responsible gaming isn't just a checkbox — it's a core part of how we operate. We're proud to serve players from Manila to Cebu, Davao to Quezon City, and everywhere in between. And with that reach comes a real responsibility to make sure our platform is a safe space for everyone.
Problem gambling can affect anyone, regardless of income, background, or experience level. The signs can be subtle at first — spending a little more than planned, chasing a loss, or feeling anxious when not playing. croyale takes these warning signs seriously and has built a suite of tools to help players stay in control before things escalate.
Our responsible gaming framework is aligned with PAGCOR's player protection guidelines and reflects international best practices in harm minimization. Every tool described on this page is available to all registered croyale players, free of charge, directly from the account dashboard.
All of these tools are available for free to every registered croyale player. Access them anytime from your account dashboard after logging in.
Set a daily, weekly, or monthly cap on how much you can deposit into your croyale account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Set a maximum session duration so croyale automatically reminds you — or logs you out — after a defined period of continuous play. Whether it's 30 minutes or 3 hours, you decide how long a single gaming session should last.
Periodic on-screen pop-ups that show your net gaming activity for the current session — how long you've been playing, how much you've wagered, and your net win or loss. A simple, honest snapshot to help you make informed decisions.
Need a short break? Activate a cooling-off period of 1 day, 7 days, or 30 days. During this time, your croyale account is suspended and you cannot log in, deposit, or place wagers. The cooling-off period cannot be shortened once activated.
For players who need a longer break, croyale offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent. During self-exclusion, your account is fully locked and all marketing communications are stopped immediately.
Set a maximum amount you're willing to lose in a given day, week, or month. Once your loss limit is reached, croyale will prevent further wagers until the period resets — protecting your bankroll and your peace of mind.
Problem gambling doesn't always look the same for everyone. Here are some common warning signs to watch out for — in yourself or someone you care about. If several of these sound familiar, it may be time to take a step back and use croyale's support tools.
Spending more money or time gambling than you originally planned, and finding it hard to stop even when you want to.
Chasing losses — continuing to gamble in an attempt to win back money you've already lost.
Gambling with money meant for essential expenses like rent, bills, groceries, or your children's school fees.
Feeling restless, irritable, or anxious when you're not gambling, or when you try to cut down.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Borrowing money, selling belongings, or taking out loans to fund gambling activity.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
Answer honestly. If you find yourself saying "yes" to three or more of these questions, we strongly encourage you to use croyale's self-exclusion or cooling-off tools, or to speak with a professional counselor.
Have you ever gambled more than you intended to in a single session?
Have you ever felt the need to gamble with larger amounts to get the same level of excitement?
Have you ever tried to cut back on gambling but found it difficult?
Have you ever gambled to escape problems or to relieve feelings of helplessness or anxiety?
Have you ever returned to gambling the next day to try to win back money you lost?
Has gambling ever caused problems in your relationships, work, or finances?
Have you ever hidden your gambling activity from people close to you?
Self-exclusion is one of the most powerful tools available to you. Here's how to activate it in three simple steps.
Sign in to your croyale account and navigate to the "Responsible Gaming" section inside your account settings. This section is always accessible from the main account menu, even if you're in the middle of a gaming session.
Select the self-exclusion duration that's right for you: 3 months, 6 months, 1 year, or permanent exclusion. You can also choose a shorter cooling-off period of 1, 7, or 30 days if you just need a temporary break.
Once confirmed, your croyale account is locked within 24 hours. All promotional emails and SMS notifications are stopped immediately. You will receive a confirmation message, and your account cannot be reopened until the exclusion period ends.
If you are unable to access your account to activate self-exclusion, or if you need immediate assistance, please contact croyale support directly. Our team is available 24/7 and will process your self-exclusion request manually within 24 hours, no questions asked.
The vast majority of croyale players enjoy our games as a form of entertainment — a fun way to unwind after a long day in Makati, catch some excitement during a PBA game break, or try their luck on a weekend. Here are some practical tips to keep it that way:
croyale is built for Filipino players who want great games and a platform that genuinely looks out for them. Set your limits, play within your means, and enjoy the experience.
21+ only · Gambling is addictive. Know when to stop. · PAGCOR-aligned player protections